The ACS Unit is open to the public Sunday-Wednesday from 09:00-12:00, except for Thursdays. The ACS Unit is closed to the public on Thursdays and on American and Egyptian holidays.
To better serve customers and reduce waiting times, you must Schedule an Online Appointment for all non-emergency services before visiting the ACS Unit. To apply for a Consular Report of Birth Abroad you must email CRBAcairo@state.gov. Please follow this link: Eligibility for a CRBA
Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to certain parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s). To learn more about parameters for a third party accompanying you to your interview, click here.
Please show up to your appointment on time. Applicants who are more than 15 minutes late to their appointments will be turned away and told to make another appointment. Applicants who are more than 30 minutes early for their appointments will have to wait until their scheduled time to be seen. No exceptions are made.
If you have a question about non-emergency services like the status of a passport application or Social Security benefits, please send an email to the ACS Unit at CONSULARCAIROACS@STATE.GOV. The email should include your name, passport number, phone number, and question. The ACS Unit will respond to your email enquiry within 48 business hours.
The ACS Unit DOES NOT answer ANY telephone calls about non-emergency services such as Social Security Benefits, the status of passport applications, or the status of Consular Report of Birth Abroad applications. Phone calls not deemed an emergency by the ACS Unit will be disconnected.
Visiting U.S. Embassy Cairo
Please review U.S. Embassy Cairo’s Security Information webpage before your visit to the ACS Unit because you will not be allowed to enter the Embassy with any prohibited item.
Please show up to your appointment on time. Applicants more than 15 minutes late to their appointments will not be seen and will have to schedule another appointment. Applicants who are more than 30 minutes early for their appointments will have to wait until their scheduled time to be seen. No exceptions are made.
The Embassy is located at No. 5 Tawfik Diab Street, Garden City, Cairo, Egypt.