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Our Post experiences a high volume of visa inquiries, and our response time may be delayed. All correspondence and requests will be processed in the order they are received – routine questions will have a response within 5 business days of receipt. We will not respond to duplicate case inquiries .  Please refrain from sending multiple requests or follow-ups as it will only slow down our response time.

If your visa concern or question was not answered through our Visa Navigator or website, please submit a detailed inquiry request by completing our online inquiry form at:

Privacy Act and Confidentiality

AUTHORITIES: The information on this form is requested pursuant to Title 8 of the United States Code (U.S.C.), including specifically 8 U.S.C. § 1104 (Powers and duties of Secretary of State) and §§ 1201-1202 (Issuance of visas; Application for Visas).

PURPOSE:  We are requesting this information in order to review your visa case, in order to facilitate activities such as scheduling your appointment for a service, and conducting administrative processing  for services including immigrant visa appointments, returning resident visas and boarding foils.

ROUTINE USE:  This information may be disclosed to another domestic government agency, a private contractor, a foreign government agency, or to a private person or private employer in accordance with certain approved routine uses. These routine uses include, but are not limited to, law enforcement activities, employment verification, fraud prevention, border security, counterterrorism, litigation activities, and activities that meet the Secretary of State’s responsibility to protect U.S. citizens and non-citizen nationals abroad.  More information on the Routine Uses for the system can be found in System of Records Notices Visa Records, STATE-39

DISCLOSURE: Providing this information is voluntary.  Failure to provide all the information requested on this form may result in the individual and/or authorized representative’s inability to obtain relevant information regarding a consular service request.

Confidentiality Statement: INA Section 222(f) provides that visa issuance and refusal records shall be considered confidential and shall be used only for the formulation, amendment, administration, or enforcement of the immigration, nationality, and other laws of the United States. Certified copies of visa records may be made available to a court which certifies that the information contained in such records is needed in a case pending before the court.